Refund policy
Return and Refund Policy
Contact customersvc@squatchsurvivalgear.com with your order number and proof of purchase before sending a return. Please do not send purchases directly to the manufacturer.
Return eligibility
Our return policy lasts 30 days from purchase. Eligible items must be unused, in the condition received, and in their original packaging. Items damaged, altered, or missing parts for reasons not caused by us are not eligible for a full refund. Returns outside the return window are not normally accepted. Applicable statutory consumer rights are not limited by this policy.
Non-returnable items include gift cards, downloadable software, perishable goods, intimate or sanitary goods, hazardous materials, flammable liquids or gases, and certain health and personal-care items. Sale items are final sale unless applicable law requires otherwise. Opened media or software and books with obvious signs of use may qualify only for a partial refund where applicable.
Damaged or defective products
Contact us promptly if an item arrives damaged, defective, or incorrect. Include your order number and photographs where possible. Manufacturing defects are assessed case by case for repair, replacement, or another appropriate resolution. Exchanges are offered for damaged or defective items, subject to availability and applicable consumer rights.
Return shipping and international charges
Outbound shipping within the United States is free under our Shipping Policy. Customers are responsible for return shipping costs, except where applicable law requires otherwise or we agree to cover them for a damaged, defective, or incorrect item.
International customers are responsible for all outbound shipping charges and applicable duties, tariffs, taxes, customs charges, and carrier clearance fees for their destination. International shipping charges are non-refundable except where required by law or agreed by us. Duties, tariffs, taxes, and fees paid to customs authorities or carriers are not refunded by Squatch Survival Gear; any available reimbursement must be requested from the collecting authority or provider. International customers are also responsible for return shipping and applicable return-related import charges, except where law requires otherwise or we agree to cover them.
If we provide a paid return label at your request, its disclosed cost may be deducted from your refund. We do not deduct an outbound U.S. shipping charge that you did not pay. Use a trackable return service, and consider insurance for items valued over $75.
Refund processing
We will notify you after receiving and inspecting your return and confirm whether the refund is approved. Approved refunds are issued to the original payment method. Posting time depends on your bank or payment provider. If a refund has not appeared, check with your bank or payment provider, then contact us for assistance.
Gift returns
If the order was marked as a gift and shipped directly to you, an approved return may be issued as gift credit. Otherwise, an approved refund is issued to the original purchaser's payment method.
Return address and contact
Contact us before shipping to confirm instructions and the appropriate return address, particularly for supplier-fulfilled products.
Squatch Survival Gear
2409 Thousand Oaks Dr
San Antonio, TX 78232
United States
Email: customersvc@squatchsurvivalgear.com
Phone: 281-904-5686