Shipping policy
Shipping Policy
Squatch Survival Gear ships eligible products to destinations supported at checkout. We are preparing expanded international service to Canada, the United Kingdom, European Union countries, Australia, and New Zealand. Availability is confirmed only when a shipping option appears for your address and cart at checkout.
Processing and delivery
Orders generally begin processing the next business day after payment is received. Orders placed after 3 p.m. Central Time, on weekends, or on holidays begin processing the next business day. Supplier-fulfilled, made-to-order, and Printful products may have different processing times and may ship separately.
Typical domestic transit estimates are 3–5 business days for standard shipping and 2–3 business days for expedited shipping, depending on the carrier. International delivery varies by destination, service, product availability, and customs clearance. Delivery estimates are not guarantees and do not include processing time.
Shipping charges
Shipping is free for orders delivered within the United States.
For international orders, the customer is responsible for all shipping charges. Available shipping services and charges are displayed at checkout and may vary by product, fulfillment partner, shipment, and destination. Free U.S. shipping does not apply to international orders.
International orders, duties, and tariffs
International customers are responsible for all applicable import duties, tariffs, taxes, customs charges, and carrier clearance fees required by their destination country or region, in addition to shipping charges. Any applicable charges collected at checkout will be displayed there; charges not collected at checkout may be payable to the carrier or customs authority. Customers should check their local requirements before ordering.
Customs processing may delay delivery. Customers should confirm that ordered products may legally be imported into their destination country. Some products cannot be shipped internationally because of carrier rules, export restrictions, or local laws.
Addresses and restrictions
P.O. box and APO/FPO/DPO delivery is available only for eligible products and services that support those addresses. Use an accurate and complete delivery address. Destination and product restrictions may prevent a shipping option from appearing.
Tracking and shipment issues
Tracking information is provided when available after shipment. Separate shipments may have separate tracking numbers. If a package is delayed, lost, or damaged, contact customersvc@squatchsurvivalgear.com with your order number. For damage, include photographs of the packaging and contents. We will investigate with the fulfillment partner or carrier and arrange an appropriate resolution.
Returns and cancellations
Returns are governed by our Refund Policy. Contact us promptly to request cancellation; requests may not be possible once fulfillment has begun. Contact us before returning a shipment or refusing delivery so we can explain the applicable process and charges. Nothing in this policy limits rights provided by applicable consumer law.
Contact
Email: customersvc@squatchsurvivalgear.com
Phone: 281-904-5686